Are bookings essential?
Yes bookings are essential must be done via the on-line booking system. You will be shown how to do this at your initial consultation.
Are is there a set timetable for classes?
Yes. Click here to go to the timetable where you can book your class. When you select the button to do an on-line booking, you will be able to book into the private and semi-private Pilates sessions and Personal Training sessions.
Do I have to do the pre-screening?
Yes you must go through pre-screening. If you start in the wrong service you may have a negative experience and may not be able to continue. You may even injure yourself. We want you to have the best possible experience at the studio. And come back again and again to reach your goals.
Where do I start?
Initial consultations, which are a one hour private session, normally happen first unless it is a ‘6 week Pilates mat introductory course’ or you have purchased a ‘Pilates mat new starter pack’.
If you have prior gym experience, once pre-screening is done and you have no injuries or certain health conditions, you should be fine to go straight into any class (except pilates mat).
I have an injury, pain or medical condition, can I do the classes?
Your injury, pain or medical condition will need to be assessed before you can participate in any class, private or semi-private session at the studio. Often you will be able to start with Pilates private or semi-private sessions first and then move into classes at a later stage.
Do I need any prior pilates experience?
No, if you are commencing with a Pilates new starter pack.
You will however need prior experience if you wish to go straight into the Pilates mat classes as these are graded.
How do I purchase a gift certificate?
Gift certificates are available to purchase from the studio for a specific value or service. We can also do special packages for you.Gift certificates are valid for 6 months from the date of purchase.
Where is the studio?
The studio is located on a 10 acre property at 142 South Boambee Road, Boambee. There is signage once you are in Middle Boambee. If travelling south from Coffs Harbour you take the first Sawtell exit and then turn right to Boambee. If travelling north towards Coffs Harbour, you will turn left at the Boambee Liberty service station. If coming to the studio at night, all external lights stay on from 5pm until 8.30pm at night outside of daylight savings. Other times they work on sensors. Any problems with lighting please report to your instructor promptly.To view the map, visit the Contact Page by clicking here.
Can I cancel a booking?
Yes, cancellations must be made 24 hours prior to your all classes, private or semi-private sessions or the full fee will be charged.
Cancellations must be done via the on-line booking system.
What do I wear?
Normal exercise gear. The tighter fitting the better especially when having postural assessments done or doing Pilates. Shorts and tights should be at least to the knees.
If you are using the Pilates machines please do not wear clothing with belts, buttons or zippers.
Please ensure that if wearing shoes into the studio they are clean. Mud and sand make the floor slippery therefore unsafe, not to mention being unpleasant for people lying on the floor.
Please avoid wearing strong perfumes or deodorants as other clients may be sensitive to the smell, especially in relation to allergies and hayfever. Please remove all jewellery, especially watches and bracelets before commencing your class or session.
What do I need to bring?
Bring two clean bath towels and gripper socks to all Pilates sessions, Pilates mat classes and Beyond 50 classes.
Group PT and Barre Attack classes require only one towel.
I will have a limited supply of loan socks on hand if you forget. Just put these worn socks in the laundry basket in the bathroom on your way out.
Gripper socks are available from the studio from $15-18 a pair.
A drink bottle is also important. No glass please. If you forget there are spare glasses and filtered rain water available in the kitchen.
Where do I park?
Parking is available for 6 cars in front of the studio, 2 cars in the disabled car park and 3 more on the shoulder in front of the studio where the road has been widened.
What are the road rules?
Please obey the road safety signs once on the property. Speed limit is 20Kph. It is safest to assume someone else is always coming from the other direction so please use the pull-in bay when you are arriving and leaving. Avoid reversing on any part of the roadway (especially coming up hill) if you can and let the other person go around you.
Where do I put my belongings?
There are eight pigeon holes provided in the studio for your belongings. If you need more room please ask your instructor.
What should I do before the class?
Make sure you are well hydrated and you should not have eaten a big meal two hours prior to attending.
What time should I arrive?
Please arrive 5 minutes before your session or class as quietly as possible so as not to disturb others.
How long to sessions and classes go for?
What if I start getting tired?
You must listen to you body. No matter what services you are participating in at the studio, you must stop immediately if you feel dizzy or nauseous. You can definitely take a break during any class or session and even leave early if you feel you need to.
What if I have to leave a class early?
Just let your instructor know at the beginning of the session or class and they will explain what you need to do before you leave.
What if I arrive late?
If you arrive late for a session or class, make sure you do not join in until you have done an adequate warm-up. You will still need to finish at the normal time.
Can I leave my mobile phone on?
Please put your phone on silent or turn off unless there is an emergency and if so please let your instructor know at the start of your session or class. We want to mimimise disruption to other paying clients in the studio at the same time.
What facilities are at the studio?
The bathroom is unisex and is divided into three areas – toilet with wash basin, shower and change room and a common area for washing hands, blow drying your hair and doing makeup.
The lighting and fans are on sensors therefore come on automatically and you won’t find any switches.
There are complimentary toiletries for you to use. The hand towels are changed on a daily basis.
Please let your instructor know if there are any problems with cleanliness or missing toiletries promptly.
There is a also kitchenette for you to fill up your drink bottle. Lost property and the first aid kit are also located within the kitchen.
What if I have a cold or am feeling unwell?
If you are infectious eg colds, flu etc, please do not come to the studio and risk infecting others., especially your instructor. You will not be charged for your session or class if you are sick.
What if I have an open wound?
Unless you can cover it up you should not attend.
Can I claim via my private health fund?
Private health fund rebates are available from most of the private health funds provided you have the right type of cover and that they recognise Pilates and personal training services.
Normally they will not pay until you have completed the session, class or pack however lately many have been paying upon issue of the receipt sent to you via email and not waiting for a list of dates of attendance.
Can I buy equipment and merchandise from the studio?
Most definitely. Any of the small apparatus is available for purchase directly from the studio.
The most popular items are kept in stock and the remainder are ordered on demand.
Visit the merchandise page here.
The best way to contact us would be to email Lauren at email@example.com as we are often in the middle of running a session or class.
You can also send a message via the contact us form.